Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@engmattec.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to ENGMATTEC AU without first requesting a return will not be accepted.
You can always contact us for any return question at sales@engmattec.com.au.
International Returns (Outside of Australia)
For all international returns, please be advised that customers will be responsible for all customs and duties payable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right with ENGMATTEC AU.
Exceptions / non-returnable items
- Hose assemblies are non-returnable.
- Accumulators are non-returnable.
- Any component that has been installed or had hydraulic fluid operated through it is non-returnable.
Please note that warranty claims are handled separately from our return policy. If your concern relates to a warranty, a different set of criteria will apply, and questions will be asked. If you're ever uncertain or have queries about a specific hydraulic product or its warranty, don't hesitate to contact us at ENGMATTEC AU.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted by ENGMATTEC AU, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.